Dr. Cole sets the standard for professionalism. He excels in his field, and it’s clear he and his team are passionate about their work. I consider myself somewhat of an unconventional client since I still had a lot of hair when I approached them, yet they welcomed me with open arms. Nearly three years post-procedure, I noticed some thinning – not a fault I attributed to them, as aging is inevitable. My initial procedure was quite minimal, under 750 grafts, so I wasn’t sure they’d be interested in a follow-up. To my surprise, Dr. Cole himself got back to me promptly, offering a ‘tune-up’ for almost nothing. His goal was simply to ensure I remained satisfied.
As someone who values time, both mine and others’, I was deeply impressed. I couldn’t accept what felt like a freebie, but they were accommodating, fitting me into their schedule at my convenience, even though they could have prioritized larger cases. They just focused on delivering quality work, no matter the size of the job.
Dr. Cole sets the standard for professionalism. He excels in his field, and it’s clear he and his team are passionate about their work. I consider myself somewhat of an unconventional client since I still had a lot of hair when I approached them, yet they welcomed me with open arms. Nearly three years post-procedure, I noticed some thinning – not a fault I attributed to them, as aging is inevitable. My initial procedure was quite minimal, under 750 grafts, so I wasn’t sure they’d be interested in a follow-up. To my surprise, Dr. Cole himself got back to me promptly, offering a ‘tune-up’ for almost nothing. His goal was simply to ensure I remained satisfied.
As someone who values time, both mine and others’, I was deeply impressed. I couldn’t accept what felt like a freebie, but they were accommodating, fitting me into their schedule at my convenience, even though they could have prioritized larger cases. They just focused on delivering quality work, no matter the size of the job.
