During my six-week inquiry period, the patient coordinator, Adilah, responses became increasingly abrupt and unhelpful.
Specific concerns included:
1. Lack of Transparency: Promised package documentation and pricing tables were never delivered despite repeated requests
2. Inconsistent Follow-Up: Unannounced holiday closure extended beyond official dates without proactive patient notice, causing over one week of silence during critical planning stages.
3. Abrasive Tone: Replies often felt dismissive when clarifying essential surgical details such as transplant method, staff credentials, and emergency protocols.
4. Promises not delivered: When asking staff member on hearing back, they promised 6/16. However it’s been over that time frame and no communication.
This pattern of communication undermines confidence in the clinic’s professionalism and raises doubts about post-operative support. Unlike my interactions with 10+ other Turkish clinics where coordinators responded promptly and courteously this experience suggests insufficient training or oversight of patient-facing staff.
To address these concerns and enable informed decision-making, I recommend sharing this feedback directly with Dr. Civas and Dr. Akpınar to highlight specific breakdowns in patient coordination.
1. Designate a senior patient coordinator or another representative to provide clear, timely answers on procedure options (DHI vs. FUE), graft estimations, and staff qualifications .
2. Training to direct facing representative to communicate more effectively towards patients.
I remain highly interested in proceeding with Civas & Akpınar based on their surgical expertise and one-patient-a-day policy, which aligns with my priorities for quality and individualized care. By addressing these communication lapses, the clinic can demonstrate its commitment to patient satisfaction and attract discerning international clients. I hope to hear from the doctor’s and see positive change to help their business including potential patients.
During my six-week inquiry period, the patient coordinator, Adilah, responses became increasingly abrupt and unhelpful.
Specific concerns included:
1. Lack of Transparency: Promised package documentation and pricing tables were never delivered despite repeated requests
2. Inconsistent Follow-Up: Unannounced holiday closure extended beyond official dates without proactive patient notice, causing over one week of silence during critical planning stages.
3. Abrasive Tone: Replies often felt dismissive when clarifying essential surgical details such as transplant method, staff credentials, and emergency protocols.
4. Promises not delivered: When asking staff member on hearing back, they promised 6/16. However it’s been over that time frame and no communication.
This pattern of communication undermines confidence in the clinic’s professionalism and raises doubts about post-operative support. Unlike my interactions with 10+ other Turkish clinics where coordinators responded promptly and courteously this experience suggests insufficient training or oversight of patient-facing staff.
To address these concerns and enable informed decision-making, I recommend sharing this feedback directly with Dr. Civas and Dr. Akpınar to highlight specific breakdowns in patient coordination.
1. Designate a senior patient coordinator or another representative to provide clear, timely answers on procedure options (DHI vs. FUE), graft estimations, and staff qualifications .
2. Training to direct facing representative to communicate more effectively towards patients.
I remain highly interested in proceeding with Civas & Akpınar based on their surgical expertise and one-patient-a-day policy, which aligns with my priorities for quality and individualized care. By addressing these communication lapses, the clinic can demonstrate its commitment to patient satisfaction and attract discerning international clients. I hope to hear from the doctor’s and see positive change to help their business including potential patients.